FAQs
Contact Us
How can I contact Summer Nest?
You can email us at summernestshop@gmail.com. Our customer service team is happy to help you with anything you need!
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Shipping Information
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship from our international warehouse in Hong Kong.
When will my order be processed?
Orders are processed Monday to Friday. Please allow 1-3 business days for processing and 1 additional day for shipping.
Note: We do not ship on weekends or holidays.
How long will it take to receive my order?
Delivery typically takes 2-4 weeks due to high demand.
Will I be charged customs and taxes?
Prices are tax-free in USD. Depending on your country, you may be responsible for local customs duties and taxes upon delivery. These charges are not covered by us.
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Orders & Payments
Can I change or cancel my order?
Changes or cancellations must be requested within 12 hours of placing your order. After that, we cannot guarantee modifications. Once delivered, you can return your order for a full refund.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
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Returns & Refunds
How do I return an item?
Contact us at summernestshop@gmail.com with your order number. We’ll guide you through the return process.
What if I receive a defective or incorrect item?
Please email us with your order number and photos of the defective or incorrect item. We’ll work quickly to resolve the issue.
When will I receive my refund?
Refunds are processed back to your original payment method within 7-10 business days after we receive your returned item or approve your cancellation.
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Missing Orders
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, you are eligible for a full refund.